Terms of Service

1. Acceptance of Terms

By accessing or using the LIAM (Leveraged Intelligence Automation Management) platform, any associated APIs, documentation, or services (collectively, the "Services") provided by EvanstonTEC LLC ("EvanstonTEC," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services. We reserve the right to update these Terms at any time. Material changes will be communicated via email or in-platform notification at least thirty (30) days before taking effect.

2. Description of Services

LIAM is an AI-powered cybersecurity operations and compliance management platform. The Services include, but are not limited to: threat detection and intelligence analysis, vulnerability scanning and remediation tracking, CMMC 2.0 compliance assessment and evidence management, dark web monitoring, security information and event management (SIEM) analysis, automated threat response, and remote patient monitoring infrastructure for healthcare deployments. The specific features available to you depend on your subscription tier.

3. Account Registration and Security

To use the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

For enterprise accounts, the designated organization administrator is responsible for managing user access, assigning roles, and ensuring that all users within the organization comply with these Terms. We support Single Sign-On (SSO) via SAML 2.0 and OIDC for enterprise authentication integration.

4. Subscription Plans and Payment

The Services are offered under tiered subscription plans (Starter, Professional, and Enterprise) as described on our pricing page. Subscription fees are billed monthly or annually in advance. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

We reserve the right to modify pricing with sixty (60) days' written notice. Price changes will not apply to the current billing period. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

Overdue payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend access to the Services if payment is more than thirty (30) days overdue after written notice.

5. Data Ownership and Intellectual Property

Your Data. You retain all rights, title, and interest in and to any data, information, or materials you submit to the Services ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide the Services and as described in our Privacy Policy.

Our Platform. We retain all rights, title, and interest in and to the Services, including all software, algorithms, AI models, user interfaces, documentation, and any improvements or derivative works thereof. Nothing in these Terms transfers ownership of our intellectual property to you.

Aggregated Data. We may use anonymized, aggregated data derived from your use of the Services for purposes of improving the platform, generating threat intelligence, and producing industry benchmarks, provided that such data cannot be used to identify you or any individual.

6. Data Security and Compliance

We implement and maintain administrative, technical, and physical safeguards designed to protect Customer Data in accordance with industry standards, including encryption at rest (AES-256) and in transit (TLS 1.2+), role-based access controls, audit logging, and regular security assessments. Our security practices are described in detail in our Security Documentation.

For customers subject to specific regulatory requirements (HIPAA, CMMC, GDPR, POPIA), additional terms may apply as set forth in the applicable Business Associate Agreement, Data Processing Agreement, or other supplemental agreement.

7. Service Level Agreement

We target 99.9% monthly uptime for the Services, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least seventy-two (72) hours in advance. If we fail to meet the 99.9% uptime target in any calendar month, affected Professional and Enterprise customers are eligible for service credits as follows: below 99.9% but above 99.0% — 10% credit; below 99.0% but above 95.0% — 25% credit; below 95.0% — 50% credit. Service credits are applied to the next billing cycle and do not exceed 50% of the monthly fee.

8. Acceptable Use

You agree not to: (a) use the Services to conduct or facilitate any illegal activity; (b) attempt to gain unauthorized access to any systems, networks, or data; (c) reverse engineer, decompile, or disassemble any part of the Services; (d) use the Services to develop a competing product; (e) share account credentials with unauthorized third parties; (f) exceed the usage limits of your subscription plan; or (g) use the Services in any manner that could damage, disable, or impair the Services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EVANSTONTEC'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO EVANSTONTEC DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL EVANSTONTEC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The foregoing limitations do not apply to: (a) breaches of confidentiality obligations; (b) indemnification obligations; or (c) liability that cannot be limited under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless EvanstonTEC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your Customer Data.

11. Term and Termination

These Terms are effective until terminated. You may terminate your account at any time by providing written notice. We may terminate or suspend your access to the Services immediately if you breach these Terms, fail to pay fees when due, or if required by law.

Upon termination, we will make your Customer Data available for export for thirty (30) days. After this period, we will delete your Customer Data in accordance with our data retention policies, unless retention is required by law.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall first be submitted to good-faith mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association in Chicago, Illinois.

13. General Provisions

Entire Agreement. These Terms, together with any applicable Order Form, BAA, DPA, or other supplemental agreement, constitute the entire agreement between you and EvanstonTEC regarding the Services.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force Majeure. Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, or infrastructure failures.

14. Contact Information

For questions about these Terms, please contact us at: